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FREE NEW ENGLAND SHIPPING & $5 SHIPPING TO 48 STATES
FREE NEW ENGLAND SHIPPING & $5 SHIPPING TO 48 STATES
Returns
All returns must be submitted within 15 days by emailing us at support@orchardshop.com and we will start the return process and send over a prepaid shipping label for easy returns.
If 15 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same brand new condition that you received it. It must also be in the original packaging.
All clothing and footwear must be in new unworn condition. This means free of dirt, hair, fur, and any kind odors including deodorant/perfume/fabreeze etc.
Skateboard hardgoods must be in original packaging with no new blemishes. Once a board is gripped or assembled it can not be returned.
RETURNS ARE ONLY ALLOWED ON FULL PRICE PURCHASES, ALL PURCHASES OF DISCOUNTED ITEMS MARKED AS 'ON SALE' ARE FINAL!
If the item is defective, please email us at info@orchardshop.com and we will look into the issue.
*SURPRISE BOXES*
Unfortunately at this time we are unable to offer Refunds, Returns, or Exchanges on Surprise Boxes.
*RAFFLE PURCHASES*
We are unable to offer Refunds, Returns, or Exchanges on any raffle purchases.
*NIKE SB DUNKS* All Nike SB Dunk purchases are final sales. No returns will be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@orchardshop.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be issued a payment refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@orchardshop.com. and send your item to: 50 Terminal St. BLDG 2, Unit 215 Charlestown, MA 02129.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.